How It Works

1. Enable Exchange

   • Turn exchanges on or off for your store.

   • When disabled, customers won’t be able to request exchanges.
     
     

2. Allow Product Variant Exchange

   • Enabled: Customers can exchange items for different variants or products.

   • Disabled: Customers can only exchange for the same item.
     
     

3. Exchange Price Rules

   • Decide if customers can exchange for:

     • Same priced item only

     • Lower priced item

     • Higher priced item (customers pay the difference)
       
       

4. Refund Policy for Price Differences

   • Choose whether to refund the price difference when exchanging for a lower-priced item.
     
     

5. Select What Can Be Exchanged

   • Apply exchanges to

     • All products

     • Specific SKUs

     • Specific collections

     • Specific product tags
       
       

Exchange Policy gives you full control while making the process seamless for your customers.

Why Use Exchange Policy?

• Flexible options: Let customers swap items while protecting your business.

• Clear rules: Prevent confusion around price differences and item eligibility.

• Targeted control: Choose which products, SKUs, or collections can be exchanged.

• Seamless experience: Customers know exactly how exchanges work, improving satisfaction.

Tips & Best Practices

• Start with broad rules: Enable exchanges for all products first, then refine by SKU or collection if needed.

• Be clear on price rules: Decide whether higher-priced exchanges are allowed and how refunds work.

• Combine with return policies and workflow: Ensure exchanges integrate smoothly with returns.

• Communicate to customers: Make sure your exchange rules are visible during checkout or in confirmation emails.

FAQs

Q: Can customers exchange an item for a different product?
A: Yes! Enable “Allow Product Variant Exchange” to allow exchanges for different products or variants.

Q: Can I restrict exchanges to certain products?
A: Absolutely. You can select specific SKUs, collections, or tags.

Q: How do I handle price differences?
A: You can either ask the customer to pay for higher-priced items or refund the difference for lower-priced items.