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Overview
Overview
Welcome to our Use Cases page! Here, you’ll see real-world examples of how our return and donation portal handles different scenarios.
Each case walks you through:
How a customer initiates a return
Which return reasons and policies apply
How workflows automate decisions
How items are routed, refunded, exchanged, or donated
How your branded portal and emails keep customers informed
Use these examples to understand the full capabilities of your portal and get ideas for setting up your own store workflows.
Whether it’s a single item, a multi-box order, or a bulk donation, these cases show the system in action, making returns and donations seamless for both your team and your customers.
Use Case: Returning a Large Furniture Order
Use Case: Returning a Large Furniture Order
Scenario: A customer orders a dining table set. When it arrives, they notice one chair is chipped.
How it works in the portal:
The customer initiates a return via your Return Portal.
They select the return reason: Chipped Chair (custom return reason mapped to Shopify).
Your workflow automatically checks the rules:
Since it’s a multi-box item, the system knows multiple packages are involved.
The return is flagged to go to the correct warehouse destination based on the customer’s state.
Return Policy rules determine if the customer gets a full refund or exchange.
The portal and emails communicate the return status clearly, branded to your store.
Outcome:
Outcome:
The customer has a smooth, branded experience.
Your team knows exactly which box/chair is being returned and where it should go.
Returns are handled efficiently without manual intervention.
Use Case: Clothing Return Due to Wrong Size
Use Case: Clothing Return Due to Wrong Size
Scenario: A customer orders three shirts online but finds that two of them don’t fit.
How it works in the portal:
The customer initiates a return via your Return Portal.
They select the return reason: Wrong Size (custom return reason mapped to Shopify).
Your workflow checks the rules:
Automatically determines if a refund or exchange is allowed based on the return policy.
If exchanges are allowed, the system calculates any price differences for the new items.
Return Policies ensure the return window is respected and the customer sees your default message.
Email notifications update the customer about the return status in your brand’s colors and style.
Outcome:
Outcome:
The customer gets a clear, easy-to-follow return process.
Your team immediately knows which items are being returned and why.
Returns are processed quickly, and exchanges or refunds are handled automatically.
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