How It Works

1. Set Your Rules

   • Create conditions based on order amount, collection, or return reason.

   • Decide which returns require special handling and which follow standard procedures.

2. Define Outcomes

   • Automatically refund the original payment, refund shipping, or charge a return fee.

   • Customize what happens based on your business needs.

3. Handle the Item

   • Send it to your warehouse for restocking.

   • Donate it to a nonprofit.

   • Let the customer keep it if that makes sense.

Workflow makes every return predictable, efficient, and aligned with your business rules.

Why Use Workflow?

• Save time: Automate repetitive decisions and reduce manual work.

• Stay consistent: Ensure every return is handled according to your rules.

• Increase transparency: Track what happens to each return from start to finish.

• Empower your team: Focus on exceptions instead of routine returns.

Tips & Best Practices

• Start simple: Begin with a few key rules and expand as you get comfortable.

• Review outcomes regularly: Make sure refunds, fees, and item handling match your business goals.

• Combine rules wisely: Multiple conditions can work together to cover most scenarios.

• Keep your team informed: Make sure everyone knows the Workflow rules in place.
  
  

FAQs

Q: Can I have different rules for different collections or products?
A: Yes! Workflow is fully customizable for different collections, product types, or return reasons.

Q: Can I automate donations?
A: Absolutely. Workflow can automatically route items to nonprofits based on your rules.

Q: Can I charge return shipping fees automatically?
A: Yes. You can configure Workflow to apply fees, refund shipping, or refund the original payment method.