How It Works

1. Set Your Return Window

   • Decide how many days customers have to return items.

   • Pro tip: Set it to 0 if you don’t allow returns at all.
     
     

2. Communicate with Customers

   • Provide a custom message that explains your return policy.

   • Make sure customers know the rules upfront to reduce confusion.
     
     

3. Configure Conditions

   • By product: Limit returns by SKU, collection, or tags.

   • By order: Control returns based on order tags or order dates.

   • By return date: Set rules based on when the return request is made.
     
     

Return Policies make sure returns happen exactly the way you want—flexible, clear, and automated.

Why Use Return Policies?

• Protect your business: Control which returns are allowed and under what conditions.

• Keep customers informed: Clear messaging reduces confusion and support questions.

• Save time: Automate rules based on products, orders, or dates.

• Stay consistent: Ensure every return request follows the rules you set.

Tips & Best Practices

• Start with broad rules: Then refine by collection, SKU, or tag as needed.

• Use messaging wisely: Be clear and friendly to improve the customer experience.

• Review your rules regularly: Make sure they align with seasonal changes or new products.

• Combine with Workflow: Automatically process returns that fit your policy.

FAQs

Q: Can I prevent returns for certain products?
A: Yes! Use SKUs, collections, or product tags to block returns selectively.

Q: Can I set returns to expire automatically?
A: Absolutely. Use the return window and date conditions to control eligibility.

Q: Can I show a custom message to customers about returns?
A: Yes! Each policy lets you set a clear, friendly message to communicate your rules.