How It Works

1. Enable Return Portal

• Turn on the return portal to allow customers to initiate returns directly.

2. Enable FedEx Pickup

• Enable FedEx pickup only for FedEx shipping labels so returns can be conveniently picked up from the customer’s location.

3. Enable Unboxed Item Returns

• Allow customers to return unboxed items. These will be returned via freight, with an additional charge applied.

4. Set Return Window

• Define the default number of days customers have to initiate a return.

• Example: 30 days.

5. Default Return Policy Message

• Enter your store’s standard return policy message.

• This message will appear to customers on the portal.

6. Upload Store Logo

• Add your logo (up to 2MB) to reinforce brand identity.

Portal Appearance

Customize how the portal looks to match your brand:

• Colors

  • Background Color

  • Button Color

  • Button Text Color

• Assets

  • Background Image (optional) to enhance visual appeal
    
    

Customizing the portal ensures a seamless, branded experience for your customers.

Why Use Store Settings?

• Simplify returns: Customers can initiate returns directly through your portal.

• Professional branding: Match colors, logos, and images to your store.

• Flexible options: Enable FedEx pickup or unboxed item returns based on your needs.

• Clear policies: Communicate return windows and policies upfront to reduce confusion.

Tips & Best Practices

• Use your brand colors for consistency with your store.

• Add a background image if it complements your branding but keep it simple for readability.

• Make sure your default return policy message is clear and customer-friendly.

• Regularly review your portal settings to ensure they align with current return policies.

FAQs

Q: Can I allow returns only through the portal?
A: Yes. Enable the Return Portal to let customers initiate returns directly online.

Q: Can I offer FedEx pickup for all shipping labels?
A: No. FedEx pickup is only available for returns using FedEx shipping labels.

Q: Can customers return unboxed items?
A: Yes, but these returns will be handled via freight and may incur additional charges.

Q: Can I fully customize the look of the portal?
A: Yes. You can upload a logo, adjust colors, and optionally add a background image.